Understanding the new generation.
Quality Assurance.
Our sole purpose is to provide an excellent service for children / young people within our society, we maintain this by constantly reviewing and evaluating the way we deliver our services.
Our staff actively listen and then respond to the needs, ambitions and aspirations
Weekly activity planners encourage our young residents to take part in shaping our service whether that be decorating, celebrations, updating service documents or consultation on new referrals.
We capture what is happening within the youth communities and safely reflecting this within our services to raise awareness and create opportunities for all.
Crisis Intervention
We foresee and respond appropriately to the negative impacts of unfortunate situations our young people may encounter. Our staff have obtained the skills to identify and assess these behaviours and life events such as family breakdowns, bereavement, bullying and increased mental health, to swiftly follow with support to listen, observes, gain an understanding, show empathy and remain respectful to gain their trust. Each situation is unique, so we have a variety of resources and partnerships for a multi-agency response no matter the time of day.
A high number of young care leavers engage within self-harming and suicide attempts, our staff and provisions are equipped to minimising this and the harmful effects. Further to this we offer a non-judgemental, non-blaming, calm and trustworthy approach.
Referral Matching process
To sustain placements until the young person as effectively transitioned into early adulthood, we match all referrals to our provisions, staffing skills and current young people already in placement. If we identify any concerns that will have a negative impact on the referral or young people in placement, we will reject the referral giving an explanation.
To obtain a copy of our matching templates please get in touch via the button below.
Partnership working
We create partnerships and effective working pathways to ensure we can respond to the needs and ambitions of all our young people, our provisions and staff.
Local Policing teams to ensure our young residents, staff and provisions remain safe at all times
Local educational settings for our young residents to have fair access to their services
Stakeholders to prevent gang affiliation
YOTs and Probation to support our young residents to comply with their behavioural management plan
Birmingham City Council to provide suitable placements for local young people
Local business offering working placements and experiences
Our neighbours to create a safe and warmth sense of a supporting community
Our partnership portfolio is constantly growing to keep us innovated and our services effective.
“Covers all employees, or potential employees, and embraces the principle that all people shall be treated equally, regardless of their age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation (these are known as “protected characteristics”), or offending background unless unequal, or different treatment can be shown to be justified and is appropriate”.
— Serenity Path Care
Equality Policy
The home’s Equality Policy:
Feedback, Compliments and Complaints
Our complaints procedure is an effective way to ensure the robust management process of our services and to uphold our accountability for our children / young people, staff, stakeholders and the public. Our procedures act as a valuable prompt to review our overall performance and strengthen confidence in our organisation. We ensure that all complaints are dealt with promptly, consistently and are handled with courtesy and fairness as we aim to rectify the concerns raised and improve our services for all.
To obtain a copy of our complaints policy or a form please click here.